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1. Does iProcess work with Visio files?
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iProcess does not read or write Visio files, but it does allow you to create the same types of documents - at about 25% of the price. If you have existing documents they can be recreated using iProcess and in some cases copied and pasted.
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2. Can I get printed documentation for iProcess?
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Yes, a printed User's Guide is available in addition to the online documentation provided with iProcess. If you already own iProcess, you can order the User's Guide though our partner ondemandmanuals.com by clicking here. If you do not own it yet, there is an option to purchase the User's Guide when you make your purchase.
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3. What is included in the iProcess support plan?
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As a supported user you receive unlimited telephone support, unlimited access to our anywhere, anytime support web site that includes an extensive database and on-line chat, and finally, free updates and upgrades - including major upgrades. An annual support plan is $19 and can be purchased when you order iProcess.
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6. I just purchased your product, how do I get the full product?
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Thanks so much for your order! We really appreciate your business. Below are the 3 steps you need to follow to get your full product up and running.
1) Download/Install product. If you already have a demonstration copy running on your system then you can skip this step. If not, please download the software from
Once it is completely downloaded, run the resulting file to install the software.
2) Send Registration Number. One your software is downloaded and installed, simply launch the program. On the resulting splash screen will appear a Registration Number. Please send this value to support@decisivetools.com or by responding to this email. If you right-click on the value it will give you the option to copy it to the clipboard.
3) Enter Unlock Code. We'll take your Registration Number and generate the corresponding Unlock Code and send it to you via email. Copy and
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